Frequent Asked Questions
Where should customers send the returned products?kingsongb2c
If you have any questions about our return and refund policy, please contact our customer service.
Is it possible to exchange a product? How can I exchange a product?kingsongb2c
To exchange a product, it must be in good condition and not affect secondary sales. The buyer is responsible for the shipping cost of the exchange.
Will you issue a refund for discounted products?kingsongb2c
Discounted products cannot be returned. We apologize for any inconvenience.
Who pays for the return shipping?kingsongb2c
Buyers are responsible for the return shipping costs. Please contact customer service for any questions.
How many days does a customer have to request a refund? What are the conditions for issuing a refund?kingsongb2c
Customers can apply for a no-reason refund before the product is shipped.
Refunds cannot be applied after the product is shipped.
If there are quality problems with the product after receiving it, customers can apply for a return and refund within one week of receipt.
What is the shipping time and delivery time? (How long does it take to receive an order in the US?)kingsongb2c
After a successful order, it will be shipped within 2-3 business days. The delivery time varies depending on the region. Please contact customer service for details.
How can I track my shipment?kingsongb2c
After the order is shipped, you will receive your logistics information via email.