Frequently Asked Questions

After the order is shipped, you will receive your logistics information via email.

Please log in to your account and view your order.

Customers can apply for a no-reason refund before the product is shipped.

Refunds cannot be applied after the product is shipped.

If there are quality problems with the product after receiving it, customers can apply for a return and refund within one week of receipt.

To exchange a product, it must be in good condition and not affect secondary sales. The buyer is responsible for the shipping cost of the exchange.

After a successful order, it will be shipped within 2-3 business days. The delivery time varies depending on the region. Please contact customer service for details.

Currently, only PayPal is supported.

Most of our products are shipped from China using KINGSONG's designated best logistics courier.

If you have any questions about our return and refund policy, please contact our customer service.

Buyers are responsible for the return shipping costs. Please contact customer service for any questions.

Discounted products cannot be returned. We apologize for any inconvenience.